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Delivery Information

Placing an order

At Burscough Aquatics we pride ourselves on customer service. There are no hidden charges with Burscough, one of our pet hates is looking on a website and not being able to find out true delivery costs until the checkout process. At Burscough our delivery pricing is very simple.

We offer three types of service:

Royal Mail Recorded Post

This service can take up to five working days although typically most items are delivered within two working days. We can only ship some of our smaller products via this service. Please note a signature is required upon delivery.

Standard Next Day Delivery

Order before 1.30pm and our dedicated delivery partner will deliver any stock item between 8am and 6pm the next working day, Monday to Friday.

Please note any livestock deliveries sent on a standard next day service and not insured and at your risk, we recommend the before 12 timed service for all livestock which is insured.

Next Day Timed Delivery

As above but this service will ensure your parcel arrives before midday. Ideal for any livestock deliveries or those customers not wanting to sit at home all day.

Please note we try to keep all products in stock, however at times out of stocks cannot be avoided. We will always email you updates on your orders status to keep you fully informed.

We will only dispatch corals, inverts and live rock on a next day delivery service. This service may be suspended in the interests of animal welfare if there is very cold weather forecast. Please note we only ship corals/livestock on set days of the week, to ensure that it can be delivered next day.

We only guarantee livestock deliveries, if you have chosen the before 12 next day AM delivery option.

Any livestock sent on a normal next day courier service is sent at the buyers risk.

If you place the order before 1.30pm on:

  • Monday livestock can be delivered on Tuesday
  • Tuesday livestock can be delivered on Wednesday
  • Wednesday livestock can be delivered on Thursday

We can also ship livestock on a Thursday for Friday delivery but this would not be recommended, as occasionally all carriers miss route parcels and being a weekend the following day any problems would be potentially difficult to resolve.

Pricing

  • Royal Mail upto 1.5kg - £3.00
  • Next Day Delivery (if ordered before 1.30pm) up to 1kg - £4.50
  • Next Day Delivery (if ordered before 1.30pm) up to 2kg - £4.75
  • Next Day Delivery (if ordered before 1.30pm) up to 5kg - £5.00
  • Next Day Delivery (if ordered before 1.30pm) up to 10kg - £5.50
  • Next Day Delivery (if ordered before 1.30pm) up to 25kg - £6.50
  • Deliveries to Northern Island, Southern Island, Channel Islands, Highlands and the Isle of Wight will be subject to additional surcharge calculated on destination postcard

Any queries please email us at sales@burscough-aquatics.com

For any item that is out of stock we will inform you within 8 working hours of when to expect the item, we try to always hold stock of the most popular items.

Free Delivery items are to UK mainland only.

Livestock Claims

If you select the before 12 next day service for any livestock items and they parcel arrives late please contact us within 12 hours of receipt of the items.

If the contents are damaged or indeed dead on arrival, please contact us in writing within 12 hours of signing for the parcel.

We also require photos of the bags and animals to be emailed to us within 24 hours of receipt of the goods.

Broken Tube Claims

Please check all T5 tube deliveries before signing for the goods from the courier. It is not acceptable to sign for them unchecked.

We can only accept claims for broken tubes when the above has been adhered to and the courier system clearly shows that they item was signed for as damaged.

Please send pictures of any broken tubes within 24 hours of receipt to enable us to process any claim for damage.